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Understanding your customers, one search at a time

Practical thinking on customer intent, search strategy, and reaching the right people at the right moment. Written for in-house marketers and lean teams who want clarity, not more dashboards.

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Featured Article

FeaturedGoogle Ads

The "autonomous agent" pitch in AI marketing tools, and what it's hiding

"Autonomous AI agent" has become the standard pitch for AI marketing tools. The phrasing hides three categories of risk worth thinking about before connecting a paying account: skipped human-in-the-loop approval, untaught platform policies, and an inherited supply-chain record.

Hannah Reed12 May 20265 min read
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Recent posts

Search strategy

Enhanced conversions can't fix what your underlying tracking gets wrong

Most accounts adopting enhanced conversions hope it'll fix attribution. It improves measurement on clean foundations and does very little on broken ones. The pattern I see in audits: duplicate event tracking and GA4 web import standing in for custom events. Enhanced conversions can't reach those.

7 May 2026·6 min read
Search strategy

The agentic web is mostly the accessible web

AEO, GEO, agent-readiness, accessibility, structured data: looking at the actual checklists rather than the names shows the same practice in different rebadges. Plus what WebMCP changes about the read-side foundation.

7 May 2026·6 min read
Search strategy

Generative engine optimisation: what it is and how it relates to SEO

GEO, AEO, and LLMO all describe a similar idea: making your content more likely to appear in AI-generated search results. The terminology is still settling, but the underlying work overlaps heavily with quality-focused SEO.

6 May 2026·7 min read
Search strategy

How to verify Google Search Console

For most sites, verify a URL prefix property with the HTML meta tag method. Paste the tag through your platform's SEO field or head-injection point, not directly into a theme file, so verification survives theme switches and plugin updates.

28 April 2026·7 min read
Google Ads

Google Ads for small business: what the data shows

A third of average Google Ads spend goes to clicks that never convert. But smaller accounts often outperform larger ones. What the benchmarks say and what to focus on first.

15 April 2026·7 min read
Search strategy

Keyword cannibalisation: what it is, how to spot it, and what to do

When multiple pages on your site compete for the same query, rankings fluctuate, clicks drop, and effort gets wasted. Here's how to find it and fix it.

15 April 2026·7 min read
Search strategy

Why professionals always start with keyword research

Keyword research isn't an ads activity. It's market research. Google's Keyword Planner is free to use, and you don't need to spend a penny on ads to access it.

7 April 2026·7 min read
Google Ads

How to create a Google Ads account without a campaign

Walkthrough on how to shortcut to a drafted / empty Google Ads account so that you can quickly get starting prepping and planning with Keyword Planner tools.

2 March 2026
Search strategy

Why siloed search teams cost you money (and what to do about it)

When SEO and PPC teams work in separate rooms with separate dashboards, they're optimising for separate goals. Meanwhile, your customers see one search results page.

15 January 2026·7 min read
Customer intent

The most useful data in your Google Ads account (and how to read it)

Most marketers don't have a data problem. They've got dashboards, reports, keyword lists. What they often lack is confidence in what customers want, and why performance changes.

6 January 2026·8 min read
Google Ads

Why business context shapes every Google Ads decision

Every business is different. Tools that give the same recommendations to everyone miss what makes your customers unique. The interesting stuff almost never lives in the neat keyword buckets.

21 December 2025·7 min read

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